PRIVACY POLICY

Effective Date: January 31, 2025

1. Introduction

Welcome to UniversalPlumbers.com (“Universal Plumbers,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you:

  • Visit our website at www.universalplumbers.com (the “Website”),
  • Engage with our services, or
  • Provide verbal consent for SMS notifications (10DLC) as described below.

By accessing or using our Website or providing your information to us, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

a. Personal Information

  • Contact Details: Name, phone number, email address, postal address.
  • Communications: Information you provide when you contact us (via phone, email, SMS, or website forms).

b. Automatically Collected Information

  • Usage Data: Browser type, pages visited, time spent on pages, and other diagnostic data.
  • Cookies & Tracking Technologies: We may use cookies or similar technologies to enhance your online experience and analyze usage patterns.

3. How We Use Your Information

  1. Service Provision

    • To provide and improve our plumbing services, including scheduling appointments, handling billing, and responding to service requests.

  2. Marketing & Communications

    • To send promotional materials or other marketing messages, subject to your consent.
    • To send SMS notifications via our 10DLC campaigns about appointments, dispatch notifications, billing updates, or job completion surveys.

  3. Customer Support

    • To respond to your inquiries, troubleshoot issues, and provide general customer service.

  4. Website Improvement

    • To analyze usage trends, track user behavior, and improve our Website’s functionality and user experience.

  5. Legal & Regulatory Compliance

    • To comply with applicable laws, regulations, court orders, and government requests.

4. Data Sharing

  1. Third-Party Service Providers

    • We may share your data with trusted vendors who help us operate our business (e.g., payment processors, SMS gateway providers). These parties are obligated to keep your information confidential and use it only for the services provided to us.

  2. Legal Requirements

    • We may disclose your information where necessary to comply with legal obligations or protect our rights, property, or safety.

  3. No Selling of Personal Data

    • We will not sell or rent your personal information, including phone numbers, to any third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of data transmission or electronic storage is completely secure. You acknowledge that you provide your information at your own risk.

6. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us to have it removed.

7. Your Choices

  1. SMS (10DLC) Messaging

    • You may opt out of receiving SMS messages at any time by replying “STOP” to our text messages.
    • You can also text “HELP” for more information or assistance.

  2. Email Marketing

    • You can unsubscribe from our email list by clicking the “unsubscribe” link in the email.

  3. Access & Update

    • You can request to review, correct, or delete your personal information by contacting us (details in Section 10).

8. Verbal Opt-In for SMS (10DLC)

Universal Plumbers will collect opt-in verbally from customers in the following ways:

  • In Person at Our Physical Location: When you visit our office or job site, our staff will ask if you would like to opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
  • Over a Phone Call: If you call us to schedule a service or make an inquiry, we may ask if you would like to opt in to SMS notifications for billing, appointments, and service updates.

When you are registered for the first time and provide your phone number, our staff is trained to inform you verbally that:

  1. Message and data rates may apply.
  2. Message frequency may vary.
  3. You can text HELP for support or more information.
  4. You can text STOP to unsubscribe at any time, and no further messages will be sent.
  5. Your phone number will not be shared with third parties for marketing or promotional purposes.

Your verbal consent is recorded internally to ensure compliance and maintain your preferences.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will post the updated policy on this Website and update the “Effective Date” at the top. Your continued use of our services after any changes become effective indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (818) 462-8289 or via mail Attn: Privacy Officer, 3315 Glendale Boulevard, Suite 10, Los Angeles, CA 90039.